Return & Shipping Policy
Though we don't offer refunds, you can return any product within 25 days of purchase date (with your receipt) for an online credit to use the next time you shop with us. We have 27 products so if something is not working, we encourage you to try another product. If you are unsure which product is best for your skin, please send us an email: firstname.lastname@example.org and we will assist in product selection.
EXCHANGE: Returned product received within 25 days of purchase and you can exchange with any NEW MintPear product (of equal or lesser value minus a 25% handling / restocking fee). Up to 1 exchange per product allowed. Regular S&H fees apply.
The exchange option included in our SATISFACTION GUARANTEED PROGRAM can be utilized for products within 25 days of purchase with the proof of purchase in the form of the original receipt.
The purchase has to have been made on: www.mintpear.com directly from the MintPear corporate/brand office. We, as corporate, can only handle returns/ exchanges if we have all the transaction details, were paid directly for the goods, and thus have access to reverse the transaction.
If you purchased the products at an independent / 3rd party owned and operated retail location or authorized reseller, to resolve any transaction issues/ exchanges/ or returns, please contact the specific point of sale where you purchased the goods, as each point of sale has its own return policies as established by its ownership team. We can assist with any product related questions or usage issues if needed - simply email our offices, just please be aware that the retail stores are separate independent business entities and resolutions with regards to purchases and in store experiences will/must be handled at the retail level. (NOTE: MintPear Corporate does not engage in brick & mortar retail - ONLY direct retail via our online website/or by phone.)
Carefully package your returned products. Be sure to include:
-Receipt (original or copy) - required
-Preferred email address
-Reason for your return (we appreciate feedback)
Send products to:
3005 S Lamar Blvd Ste D- 109 #183
Austin, TX 78704
NOTE: When we receive your items, we will email you with instructions and information about how to apply the online credit from your returned products when purchasing new products online.
Your order will arrive within 7-10 business days for orders placed to the contiguous US. Orders shipped to Alaska and Hawaii may take longer to ship. International orders will take longer to ship.