I had a travel size from Ipsy that had been sitting in my drawer for quite awhile. I decided to finally try it and I was amazed how great my skin looked the next morning just after the first application. I ordered a bigger size from y’all and noticed several differences from the sample. The consistency and color won’t the same. The sample was clear and just a couple of drops spread easily over my whole face. The first time I tried my newer one I noticed it had a yellow tinge to it which I know means it’s not good anymore. The consistency was more watery and it took several pumps to apply over my whole face. Overall I’m very disappointed and would like a refund.
Hello Cassie, I saw your feedback come in, and I feel as though we owe you some additional information. I’m happy to help clarify some of the points you mentioned in your feedback. I want to thank you for your order and for taking the time to send your feedback firstly, long answer short, yes the new formula is absolutely OK and as it should be. Our team at MintPear has invested an incredible amount of time and money in our Vitamin C Serum to get it to where it is today. We knew our C Your Youth Vitamin C Serum was incredible before, however, here at MintPear we are always constantly researching and seeking the most advanced and state-of-the-art technologies for our skincare. After months and months of conducting full Research & Development with clinical studies, improved proprietary and patented formulas, we are proud to present: The NEW & Improved C Your Youth Vitamin C Serum by Mintpear! MintPear’s Clinically Proven-Serum, which is highly concentrated with patented & proprietary anti-aging ingredients, instantly lightens, tightens and brightens while improving the overall complexion. Allow at least 4-6 weeks to see wonderful improvements. Our new and improved formula carries an even higher level of active, efficacious ingredients. WHY IS IT BROWN - Does that mean it doesn’t work? The color of the MintPear C Your Youth Serum comes from 2 of the natural raw ingredients: Terminalia Ferdinandiana Fruit Extract Anogeissus Leiocarpus Bark Extract These 2 raw materials are what make the serum brown (not the Vitamin C). You’ll be happy to know, we do have a newer container that has an airless pump, where it will allow you to easily access the product with 0 waste remaining in the bottom of the bottle. This new bottle will be available via our website within a few weeks, which would be well before you need to re-order (assuming you do continue to use and see the benefits of the C Your Youth Serum). This is a lot of information, but I do believe you deserve as much detail as we can provide. If you do have any additional questions, please be sure to reach out. I also recommend you apply this serum in the PM, underneath something like the MintPear Vitamin Rich Daily Moisturizer or the Rosehip Night Serum also be sure to use SPF while you are using this product, and avoid sun exposure as this is an active product. Thank you again for your support and love, and we are happy to welcome you to the MintPear family!
Overall excellent product and customer service!!
Elizabeth, Thank you for your sweet words, and sharing your review with our community.
The dispenser does not work properly making it very difficult to get any serum out. A squeeze tube would be preferable like the one included in Ipsy bags.
Hi Deborah, thank you so much for your feedback and support. You'll be so happy to know, we have great news, we've actually just upgraded the container for this serum and the Collagen Serum! Your next order will be the new airless pump that allows you more control of how much product comes out and gets every cherished last drop.
I ;love this serum I do see results. However using it twice a day it does not last long. and I do want to say each time I receive a new serum each one seams to be completely different in texture. Sometimes thick and most time watery. . AS i said I do love it.
Gilda, we recommend using just a pea size! A tiny bit goes a really long way. We appreciate your feedback!
Amazing!! Honestly, I noticed a huge difference after the first use of this serum. My face looked smooth, renewed, and felt fresh with a beautiful youthful looking glow! It serves great as a primer for my foundation as well. I must admit that since I started using this product, I have found myself going bare face more often!! Thank you Mint Pear for all your amazing products!