This whole thing is a scam, do not but products from them. I paid 170$ for three 0.5oz bottles. I have to admit I had no idea I was paying for such RIDICULOUSLY SMALL bottles. When I finally received the parcel, 3 weeks after ordering, there was only ONE bottle in the box. Where are the 2 other 0.5oz bottles for which I paid more than $50 each? I will never know. This is a complete SCAM.
Hello Camille, Thank you so much for your email. First of all, I’m very sad to hear your experience wasn’t up to our MintPear standards. I would love to address each of your comments, as you definitely deserve a deeper explanation. 1. The standard amount of shipping time for international shipping is usually about 3-4 weeks, and that all depends on the processing for your country's customs, once it enters into your country, we have no way to track the package or handle any of the processing. Additionally, our warehouse ships within 2 business days always, which is a lot quicker than most online retailers. 2. It is unfortunate that our warehouse team made an error with your shipment, even though it is extremely rare, mistakes do happen of course, and for this we are terribly sorry. In any normal case, you would have received the replacement items within 4-5 business days, if it was a domestic order. Also, we sent the replacement items with no charge to you as it was our error. However, again, you have to add in the international shipping time and processing, which is why it took a few weeks. I do understand how that can be frustrating, waiting for international orders to arrive. 3. The sizes of our products are clearly listed on each product title. By any case you haven’t used a facial serum prior to these, a standard size for a highly concentrated serum is typically anywhere from .5 oz -1 oz. and prices can range into the $100 actually with other well-known brands. Serums only require a small pea-sized amount either in the AM or the PM, and they are to be applied underneath moisturizer or night oil/creme. This is why this small amount of product should last anywhere from 4-6 weeks, if used properly. Our Serums are also clinically proven to see results with this amount of product within 4-6 weeks. Which is rare and not a lot of companies can claim. 4. Just to clarify, your 3 items were a total of: $90 + $10 international shipping. We have nothing to do with the international tariff taxes applied by your country, which is listed on our website. Just to add to this, in hopes to make you feel better, we actually always cover $9 of the $19 international fee, to make it easier on international orders. And since our warehouse made an error, we paid another $19 for the replacement shipment, plus our cost of goods and warehouse fee, so we are actually in the negative with this order, but it was our error we missed those items, and we take full responsibility. I do completely understand your frustration and I’m not sure if this email will provide any solace, but I really hope it does. I also hope you decide to give the products a try, and see how they really do wonders for the skin with consistent use over 4-6 weeks. Your support and love means everything to us.
Awesome! Makes my skin so soft afterwards
This entire line is simply the BEST! After years of using the same few product lines (switching only between years) I finally found one that works amazing for not only myself but my teenage and young adult kids in the house! I literally only have to buy products from one line to cater to this family of five But not only that , we have struggled for years with one of my daughters skin buying everything u could think of, ordering from tv informercials to $100’s of dollars spent on prescriptions from the doc! This hands down is already improving her skin and scars noticeably already! So thank you from the bottom of my heart for making my child feel more secure because she feels beautiful and thank you for making my skin look and feel so young❤️
I love this. It smells good, gets all tingly, and leaves skin feeling soft